Virtual numbers without a SIM card, which are as similar as possible to our usual mobile numbers with a SIM card, belong to the most popular solutions for modern businesses. Such a number is a real helper for company employees, entrepreneurs, and the self-employed. It allows you not only to make and receive calls but also to send SMS messages. In addition, mobile numbers can be used to register in instant messengers and social networks. The advantage of a virtual mobile number is that you do not need a SIM card to purchase it. You can choose a number in a few minutes on the famous IP provider Freezvon’s website.
There’s a possibility to get even a toll-free mobile number that is a symbol of the reliability and seriousness of the organization. At least, such a stable opinion still lives on. The advantage of virtual numbers is that your location does not matter, as calls are made via the Internet. Thus, Freezvon makes it easy for you to get the Indonesia virtual phone numbers and use them at your own discretion.
Useful functions of the Freezvon virtual PBX
Virtual PBX features are the following.
- Voice menu. Simplify navigation through departments and company services for your customers. You can also tell them important information and write down a greeting.
- Recording and storage of conversations. You can listen to an important conversation at any time and monitor the quality of work of employees.
- Call forwarding. Smart forwarding will direct calls to the right department or even to a specific employee.
- Consolidation of fixed and mobile communications with short internal numbering for employees. Business should not stop when you or your colleagues leave the office.
- Detailed statistics on calls and reports on the effectiveness of employees are key figures for making managerial decisions.
- Multichannel numbers. Receive many incoming calls at the same time. Even if all operators are currently busy, the call will still not be dropped. If ten customers call the same number at the same time, each of them will receive an answer.
- Connection of any subscriber devices, ranging from stationary office phones to IP phones. It’s suitable to always stay in touch and communicate from the device that is at hand right now.
- Call queue. The capabilities of a virtual PBX allow you to create a call queue or set up call forwarding to keep each client on the line.
- Blacklist. Protect yourself from unwanted calls and never miss important calls.
The IVR voice menu is one of the services that you will receive after connecting a virtual PBX. IVR is a voice greeting for incoming calls or an auto attendant. This cloud PBX feature allows you to process the distribution of customer calls to the right departments and specific employees. Another automatic attendant reads important information during incoming calls.
Top 4 problems that the IVR helps to solve.
- Live secretaries and managers get rid of routine work.
- Employees no longer need to transfer calls to each other every day.
- The capabilities of the system allow you to completely abandon the operators.
- Customers no longer listen to dial tone when all specialists are busy.
Despite the fact that the voice menu is a very useful tool for business, the wrong setting up can nullify all the benefits. For example, the record will turn out to be too long and confusing. The user will get tired or will not be able to figure out how to contact the right specialist and hang up.
Freezvon offers a few tips that will help you set up your IVR correctly and get the most out of it.
- It is better not to offer more than 4 menu items. A large number of items will annoy customers because they want to get information as quickly and simply as possible. Therefore, the algorithm of user interaction with the auto attendant needs to be thought out, all scenario options should be worked out.
- Do not forget to leave the opportunity to contact the operator. Yes, voice systems are improving and getting smarter but they still can not help in some situations. Therefore, there should be a voice connection with the operator and clear access to it. For example, a call is automatically transferred to a specialist when you press zero.
Contact Freezvon to find all the useful data and get a multifunctional virtual number.
